Support
Where to get help with Lumen, and what to check first when something goes wrong.
Lumen keeps everything on your phone. As a result, there is no account to recover and no copy of your library anywhere else to look at. Help happens in public, on GitHub, and most problems can be solved on the phone itself with the checks further down this page.
Get help
Open an issue at github.com/Lux-Softworks/Lumen/issues. The issue tracker is the one support channel the project lists, and it covers bug reports, feature requests, and privacy questions alike. A useful report includes:
- your iPhone model and iOS version,
- whether you installed Lumen from the App Store or built it from source,
- what you did, what you expected, and what happened instead,
- the address of the page, if the problem happens on one site.
Lumen sends no crash reports or usage data, and so the details in the issue are all anyone has to work from. Leave out anything from your library you would not want public, because issues are visible to everyone.